Driving productivty and revenue growth with the orchestration of AI agents.
Problem
Across corporations all over the world, knowledge workers of all kinds spend a vast amount of time navigating multiple dashboards, gathering customer insights and trawling for information of all kinds. When Move 37 was engaged by REA to explore emergent AI use cases, the need for a streamlined, real-time solution to surface critical customer information and automate administrative tasks was evident, with the aim of driving efficiencies across a range of internal teams.
Solution
The first of a series AI agents is being developed to integrate with internal systems, deliver real-time information, status updates and even take action. The assistant simplifies multi-step workflows, retrieves essential data instantly, and ensures sales professionals can focus on high-value activities. But the abililty for these assistants to execute key tasks offers the change to completely reorganise parts of REA's operating model.
Impact
The initial AI agent is transforming sales operations by reducing time spent on administrative tasks, improving self-service resolution rates, and enhancing meeting preparedness. It ultimately helps them prepare and function in their day to day, efficiently and with rich customer context. With AI handling data aggregation and workflow automation, sales teams can operate more efficiently, increasing productivity and optimising customer interactions.
